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Really good bass, little issues with th description, absolutely GREAT service!
I just bought the bass a few weeks ago and when I got it I noticed that it was not exactly as described. First of all the ad showed that it's made in Indonesia while it's actually made in China. Secondly on the picture the back of the neck shows the skunk stripe while the one I received is just plain wood. I contacted the customer service explaining the above and they promptly replied clarifying that sometimes the changes that come from the factory are not communicated to Thomann, hence why sometimes what they display doesn't reflect 100% the actual instrument.
They offered a full refund but I decided to keep the bass since it's actually a great instrument for the price, even though I would have preferred if it was as described.
At the end for of Item-not-as-described issue they accepted my request for a coupon to use for my next order for which I was really happy.
In the end, I'm pretty satisfied with the purchase and the customer service. This bass is absolutely great deal for the money.
They offered a full refund but I decided to keep the bass since it's actually a great instrument for the price, even though I would have preferred if it was as described.
At the end for of Item-not-as-described issue they accepted my request for a coupon to use for my next order for which I was really happy.
In the end, I'm pretty satisfied with the purchase and the customer service. This bass is absolutely great deal for the money.
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